Q: Is there an MSI package for IT managed installations? If you are an IT administrator who would like to install the Add-in as a managed installation to many users within an IT policy group, you may download a zip file that contains the installers here. Please follow the instructions contained in the readme.txt file that can be found within the zip file.

Q: Where can individual users download the Add-in? If you are a user who would like to install the Add-in, please visit www.ring2.com/applications_outlook.aspx. Please follow the instructions contained on the page to install the application.

Q: What versions of Outlook and Windows are supported? Microsoft Outlook versions 2010, 2007 and 2003. Windows XP Service Pack 2 and above, Windows Vista RTM and above, and Windows 7 RTM and above.
Note: Before installing the Outlook 2007 version of the add-in, we recommend that Service Pack 3 has been applied to your Office 2007 installation. Full details about minimum version requirements for Office 2007 installations are available here.

Q: I installed the Add-in successfully, but I still don’t see it in on my Outlook toolbar. If you do not see the Ring2 toolbar after a successful installation, that could be for two reasons.

If you have a version of Ring2's Outlook Add-in that you installed prior to January 2011, you must uninstall it using Add/Remove Programs before upgrading.

Outlook must be closed while performing the installation. Please make sure Outlook and any associated windows of Outlook are closed before you install the Add-in.

Q: I installed the Add-in successfully, but now I see two duplicate toolbars. If you have a version of Ring2's Outlook Add-in that you installed prior to January 2011, you must uninstall it using Add/Remove Programs before upgrading.

Q: When I try to login, I receive an error saying that I cannot reach the server. The most likely cause of this issue is your company’s proxy server is not allowing network traffic between Outlook and the public Internet. Please inform your IT administrator and Ring2 support for further action.

Q: I installed the Add-in and it was working fine. Now when I open Outlook I no longer see the toolbar buttons. In rare instances, Outlook will disable add-ins, especially when Outlook is slow to load. To re-enable the Ring2 Add-in, go to “Tools->Trust Center->Add-ins” and select at the bottom “COM”. If you see “Conferencing Add-in for Microsoft Outlook”, select it and promote it to active. If that does not solve your problem, downloading and installing the Add-in again should resolve your issue. Please note, you will need administrator rights on your machine to do this.

Q: When I started Outlook, I saw an alert window that said there was a problem with the Ring2 Add-in and it has now been disabled. What should I do? In rare instances, Outlook will disable add-ins, especially when Outlook is slow to load. To re-enable the Ring2 Add-in, go to “Tools->Trust Center->Add-ins” and select at the bottom “COM”. If you see “Conferencing Add-in for Microsoft Outlook”, select it and promote it to active state. If that does not solve your problem, downloading and installing the Add-in again should resolve your issue. Please note, you will need administrator rights on your machine to do this.

Q: How do I uninstall the Add-in? To uninstall the Add-in go to 'Control Panel' and select either 'Add/Remove Programs' (XP) or 'Programs and Features' (Win 7/Vista) before upgrading. Look for the 'Conferencing Add-In for Microsoft Outlook (Ver)' and click on the "Remove" button to uninstall.

Using Ring2 for Outlook

Q: What is the Ring2 Conferencing Add-in for Microsoft Outlook? Ring2's Outlook Add-in is a tool that makes it easier to schedule, join and monitor your Ring2 conference calls. With just a couple of clicks, your conference details and dial-in numbers are automatically inserted into your Microsoft Outlook calendar invitations and emails.

Q: When I try to login, I receive an error saying my passcodes do not match a valid account. What should I do? Please double check that you are entering the correct leader and participant passcodes for a conference the matches your account. If you continue to receive the error, please contact your IT administrator to confirm that your account has been enabled for this service.

Q: How do I add or remove the list of International dial-in numbers contained in my invitation? If you would like change the list of International dial-in numbers shown in your invitation, click on “schedule conference” and view the screen that shows a preview of your invitation. Find at the bottom of the window a button titled “add/remove dial-in numbers”. Clicking that button will take you to a screen that allows you to select or deselect dial-in numbers to include in your invitation. When you are done, click on “save” to return to the preview screen.

Q: How do I modify the primary and secondary dial-in numbers contained in my invitation? If you would like change the primary and secondary dial-in numbers shown in your invitation, click on “schedule conference” and view the screen that shows a preview of your invitation. Find at the bottom of the window a button titled “add/remove dial-in numbers”. Clicking that button will take you to a screen that allows you to use drop down menus to select the primary and secondary dial-in numbers that appear in your invitation. When you are done, click on “save” to return to the preview screen.

Q: I am looking at the list of available dial-in numbers on the “add/remove dial-in numbers” screen. I’d like a dial-in for a country that does not appear. Please contact your account administrator to request dial-in access from the country you desire.

Q: How do I login as a different user? On the main screen of Outlook, find the Outlook Add-in toolbar. On Outlook 2010, click on the "More..." button. On Outlook 2003 or 2007, click on the "Ring2 Conferencing" button. Select "Login/Logout". On the screen that pops up, click on the line that reads “login as a different user”. You may then enter the login details of the new user.

Q: I am a personal assistant who manages other people’s conferences (a.k.a. delegates). Will I be able to see those conferences on the Add-in, like I do when I log into Ring2’s consumer portal? Yes. If you have delegates assigned, you will see their conferences on the Add-in. Please contact support if you do not see your delegates but you can see them on Ring2's customer portal.

Q: How do I change my conference settings? On the main screen of Outlook, find the Outlook Add-in toolbar. On Outlook 2010, click on the "More..." button. On Outlook 2003 or 2007, Click on the “Ring2 Conferencing” button. Select “Modify Conference Settings”. You will be taken to Ring2’s consumer portal where you can select your conference to modify.

Q: How do I Monitor my conference using the Outlook Add-in? On the main screen of Outlook, find the Outlook Add-in toolbar. Click on the “Monitor” button. If you have more than one conference, you will be asked to select which conference you wish to monitor. If you have only one conference you will be taken directly to the web controller.

Q: How to I join my conference using the Outlook Add-in? On the main screen of Outlook, find the Outlook Add-in toolbar. Click on the “Join” button. If you have more than one conference, you will be asked to select which conference you wish to join. If you have only one conference you will be taken directly to next screen where you can select which number to be called back on to join the conference.

Q: How do I add, edit, or remove a number used to join a conference using the Add-in? On the screen where you select a number to be called back on to join your conference, select a dial-in number and choose “edit” or “delete”. If you want to add a new number, click on “add new”.

Q: My conference details have changed. How long will it take for the Add-in to reflect those changes? The Add-in logs in and refreshes your user profile every time Outlook starts. To refresh your profile manually, click on the "More..." button on your toolbar (Outlook 2010) or the "Ring2 Conferencing" button (Outlook 2003 and 2007), and select "Refresh Profile".

Q: What are call start alerts? When someone joins your conference, an alert window will appear on your desktop to inform you. You should receive this alert within 30 seconds of the first person joining your conference.

Q: How much does the Add-in cost? The Add-in is free to use if you are a Ring2 Conferencing customer.